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Home > Customer Service > Return Policy



Please return the item to the address listed on the return form and insure the item for the amount you paid for it.

In the case of furs, there must be no sign of wear on the product and the product must not have been sized or altered in any way. We cannot accept any item that has any indication that it has been used.

In the case of jewelry or watches, the item must be returned in its original box, with all warranties parts and accessories included to insure full credit. “New and Unused” means no scratches, marks or blemishes on the item.

All items properly returned under this policy are eligible for a refund or a store credit. If you choose a refund, the full purchase price (excluding the shipping fee), will be credited to the same form of payment used for the original purchase.

If the item you are returning is a special offer or “gift with purchase” please return that item in its original condition, or you may choose to have the cost of that item subtracted from your original invoice.

Kindly enclose the Return Form with your returned item to facilitate identifying your return to your account and allowing us to credit your amount as soon as possible.

If at all possible, we suggest you fax a copy of the Return Form to us at 718-259-5020 so that we can credit your amount as soon as your box is received. Many customers forget to enclose the Return Form and it delays the crediting procedure. By receiving advance notification of your Return, we are able to assure you that this will not happen. Ship your return prepaid and insured for the full purchase price, by a carrier that offers insurance for the full amount, and that offers package tracking, such as United States registered mail, United Parcel Service (UPS) or - for amounts insured under $500 - Federal Express, to the address printed on the Return Form.

NOTE: Use caution when returning jewelry items (gemstones, diamonds or pearls) via the United States Postal Service. Your shipment may be subject to irradiation which can cause damage to jewelry.

In the event that you are unable to return the item within our 15 day window of return, kindly let us know by e-mail and we will seek to help you out. However, if you do not notify us, we reserve the right to deduct your credit card for the full amount of the item ordered.

   
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